| Setting up Email
General Setup
One of the best things about having your own domain
is that you can setup e-mail address (anything@yourdomain.com).
This gives you the power to give your company delegates, friends
and family e-mail accounts, have special names for sale events
etc.
We give you everything because unlike most ISPs or Hosting
Providers we don't limit the number of e-mail accounts or
restrict how you set them up. We give you all the power!
You can setup your e-mail accounts using your control panel
at http://control.nshosts.com.
Use the details provided in the welcome email to log in to
the conrol panel and once logged in click on 'Manage Domain'
and then 'Email Manager'.
Once logged in you will be presented with a screen outlining
the current mailboxes set up in your domain.
You will see one account already setup: your username. Do
not change or alter any details for this mailbox. This mailbox
also serves as your login for administration.
You can now add new mailboxes.
1) Type in the username you wish to use (e.g. 'Webmaster')
and press 'Add'.
2) You have now created a new account.
3) Click on the mailbox link (e.g. Edit Mailbox: james@example.com).
There are a number of options on this page. The most important
thing to do is to set a password. To do this simply fill out
the New password and Confirm New Password fields and press
'Apply'.
On this screen you can also setup forwarding
and auto responders.
This should be all you need to know to get started setting
up mailboxes.
How do I receive
and read my email?
For instructions on setting up email clients please
click on the appropriate link below:
Follow the directions on your e-mail software, this should
be the only information you need.
POP Server (incoming): mail.yourdomain.com
SMTP Server (ougoing): your ISP's, eg mail.aol.com
User Name: user%yourdomain.com
Password: The password you assigned to the
mailbox
VERY IMPORTANT NOTE: When you enter the username into your
email program you must put: username%yourname.com (e.g. webmaster%yourname.com).
Otherwise checking mail will NOT work.
When can I start using the new main addresses?
In general your accounts should be ready for use as soon as
you set them up. Your domain must be transferred and propagated
before your email will work however.
Unlimited email addresses...how much room can I use
on the email server?
We allow you to use 15mb of room on the email server. Meaning,
you can't receive more than 15mb worth of email in a single
mailbox without removing it from the server. We believe this
is more than reasonable, and we recommend that you always
delete your email from the server after you check it. (E.g.
do NOT have 'leave on server' checked in your email settings).
Forwarding Mail
Do NOT forward mail to another forwarding account,
or to an aliased account, it MUST be forwarded to a pop account.
To forward mail simply put a full email address in the 'Forward
Mail To:' field. If you are forwarding email make sure you
check the 'Don't store in this mailbox' checkbox (this means
the email will be forwarded but not stored). To forward to
more than one email address, separate them emails by a comma.
Autoresponders
Every mail account can have an auto responder, this
means every time somebody sends you an email, the mail server
automatically sends a standard email back. This is used for
confirmation that you have received an email, or to let people
know you are out of the office for a period of time. To set
this up simply check 'Enable Auto Reply' and fill out your
message. Is it a good idea to also put any emails which also
have auto responders in them that you are aware of in the
'No reply to:' field (including the email address itself).
You can also choose to reply from a different email address.
The 'echo message' command sends an auto responder which also
includes the message that was sent to it.
No SMTP Service
If you need to use our SMTP server you need to contact
us. We will allow SMTP connection for users who do not
have a suitable ISP SMTP service. We do use authenticated
SMTP accounts (meaning you must authenticate yourself before
you are able to send mail, this is supported by Outlook, Outlook
Express, Eudora and Netscape Messenger).
Miscellaneous and
mail aliasing
In the Mailbox settings there is one other major area
- Access Keys. This should be left alone. Access Keys are
like privaleges (e.g. can the user use the POP service etc.).
Mail aliasing is not supported here, you have to setup each
email account as a separate mailbox.
Setting up Synonym
domain for email
Do you have a domain pointer and would like to have
mail on both domains? Example user@you_main_account.com and
user@pointed_domain.com are the same email address and can
be accessed either way.
In order to do this log in to the control
panel with your main account and select the email manager.
Scroll down the bottom and add your domain pointer to the
synonym domain list.
Once this is done all mail will be re-directed to our mail
server for your pointed domain. You must ensure that both
your domains are resolving
and they are using our name servers.
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